:root{
    --turq:#00D1D2;--turq-700:#0AA8AA;--teal-900:#0E3A3A;--slate-900:#1C2B2E;--slate-700:#2F373E;
    --muted:#6B7E82;--line:#E3ECEC;--bg:#F4F8F8;--panel:#FFFFFF;--soft:#E9F8F8;
    --amber:#E8A23D;--rose:#E0556B;--green:#1FAE8A;
    --shadow:0 20px 50px rgba(14,58,58,.08);--radius:20px;--r-sm:13px;
  }
  *{box-sizing:border-box}
  body{margin:0;font-family:'Inter','Segoe UI',Arial,sans-serif;background:var(--bg);color:var(--slate-900);-webkit-font-smoothing:antialiased}
  button,input,select,textarea{font:inherit}
  button{cursor:pointer}
  .hidden{display:none!important}
  h1,h2,h3{letter-spacing:-.02em}
  .app{display:flex;height:100vh;overflow:hidden}

  .sidebar{width:264px;background:var(--slate-900);color:#fff;padding:26px 20px;position:fixed;inset:0 auto 0 0;overflow:auto}
  .brand{display:flex;gap:13px;align-items:center;margin-bottom:30px}
  .logo{width:44px;height:44px;border-radius:13px;background:var(--turq);display:grid;place-items:center;font-weight:900;color:var(--slate-900);font-size:20px}
  .brand b{font-size:17px}
  .brand small{color:#7E9698;font-size:12px}
  .nav button{width:100%;border:0;background:transparent;color:#A7BDBE;display:flex;align-items:center;gap:11px;padding:12px 13px;border-radius:12px;font-size:14.5px;text-align:left;margin-bottom:4px;transition:.15s}
  .nav button:hover{background:rgba(0,209,210,.08);color:#fff}
  .nav button.active{background:var(--turq);color:var(--slate-900);font-weight:700}
  .nav .ico{width:20px;text-align:center;opacity:.9}
  .badge{margin-left:auto;background:var(--rose);color:#fff;border-radius:999px;padding:1px 8px;font-size:11px;font-weight:700}
  .nav button.active .badge{background:var(--slate-900);color:#fff}
  .nav-group{margin-top:22px;padding-left:13px;font-size:11px;text-transform:uppercase;letter-spacing:.12em;color:#5E7577;margin-bottom:8px}

  .main{margin-left:264px;width:calc(100% - 264px);padding:24px 28px;display:flex;flex-direction:column;height:100vh}
  .topbar{display:flex;justify-content:space-between;gap:14px;align-items:center;margin-bottom:22px;flex-shrink:0}
  #page-body{flex:1 1 0;min-height:0;display:flex;flex-direction:column;overflow-y:auto}
  .row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
  input,select,textarea{border:1px solid var(--line);border-radius:11px;background:#fff;padding:10px 13px;color:var(--slate-900);outline:none;transition:.15s}
  input:focus,select:focus,textarea:focus{border-color:var(--turq);box-shadow:0 0 0 3px var(--soft)}
  textarea{resize:vertical}
  .search{min-width:340px}
  .company-switch{font-weight:600;color:var(--teal-900);background:var(--soft);border-color:transparent}
  .user{display:flex;align-items:center;gap:11px}
  .avatar{width:42px;height:42px;border-radius:50%;background:var(--turq);color:var(--slate-900);display:grid;place-items:center;font-weight:800}
  .user b{font-size:14px}.user .muted{font-size:12px}

  .section{display:none}
  .section.active{display:block;animation:fade .25s ease}
  @keyframes fade{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
  .page-head{margin-bottom:18px}
  .page-head h1{margin:0;font-size:24px}
  .page-head p{margin:4px 0 0;color:var(--muted);font-size:14px}

  .card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:20px}
  /* Сортируемые списки (папки, шаблоны) с drag-and-drop */
  .sortlist{display:flex;flex-direction:column;gap:6px}
  .sortrow{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:9px 12px;transition:box-shadow .12s}
  .sortrow.dragging{opacity:.55;border-style:dashed;box-shadow:0 8px 20px -8px rgba(7,42,43,.3)}
  .sortrow.is-hidden{opacity:.6;background:var(--soft)}
  .sortrow .drag{cursor:grab;color:var(--muted);font-size:16px;line-height:1;user-select:none;flex:none}
  .sortrow .drag:active{cursor:grabbing}
  .sortrow .sr-name{flex:1;min-width:0;font-size:13.5px;overflow:hidden}
  .sortrow .sr-actions{flex:none;white-space:nowrap;display:flex;gap:4px;align-items:center}
  .card h3{margin:0 0 14px;font-size:16px}

  .btn{border:0;background:var(--turq);color:var(--slate-900);border-radius:11px;padding:11px 15px;font-weight:700;transition:.15s}
  .btn:hover{background:var(--turq-700);color:#fff}
  .btn.secondary{background:#EEF4F4;color:var(--slate-700)}
  .btn.secondary:hover{background:#E0ECEC;color:var(--slate-900)}
  .btn.ghost{background:transparent;border:1px solid var(--line);color:var(--slate-700)}
  .btn.ghost:hover{border-color:var(--turq);background:var(--soft)}
  .btn.dark{background:var(--slate-900);color:#fff}.btn.dark:hover{background:var(--teal-900)}
  .btn.danger{background:#FCEAEE;color:#B33049}.btn.danger:hover{background:var(--rose);color:#fff}
  .btn.small{padding:7px 11px;font-size:12.5px;border-radius:9px}
  .btn.full{width:100%;justify-content:center}
  .icon-btn{border:1px solid var(--line);background:#fff;border-radius:9px;width:34px;height:34px;display:grid;place-items:center;color:var(--muted);transition:.13s;padding:0}
  .icon-btn:hover{border-color:var(--turq);color:var(--teal-900);background:var(--soft)}
  .icon-btn.danger:hover{border-color:var(--rose);color:var(--rose);background:#FCEAEE}

  .pill{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:5px 10px;font-size:12px;font-weight:700;background:#EEF4F4;color:var(--slate-700)}
  .pill.turq{background:var(--soft);color:var(--teal-900)}
  .pill.green{background:#E2F6EF;color:#0F7757}
  .pill.amber{background:#FBF0DC;color:#9A6713}
  .pill.rose{background:#FCEAEE;color:#B33049}
  .pill .x{cursor:pointer;opacity:.5;font-weight:900}.pill .x:hover{opacity:1}
  .muted{color:var(--muted)}
  .empty{color:var(--muted);text-align:center;padding:26px;border:1px dashed var(--line);border-radius:14px;font-size:14px}

  .cards{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}
  .stat{position:relative;overflow:hidden}
  .stat .metric{font-size:34px;font-weight:900;margin:10px 0 2px;letter-spacing:-.03em}
  .stat .label{color:var(--muted);font-size:13px}
  .stat::after{content:"";position:absolute;right:-30px;top:-30px;width:90px;height:90px;border-radius:50%;background:var(--soft);opacity:.6}
  .grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:16px}
  .chart{height:210px;display:flex;align-items:flex-end;gap:10px;padding-top:18px}
  .bar{flex:1;min-height:14px;border-radius:8px 8px 3px 3px;background:linear-gradient(180deg,var(--turq),#0AA8AA);position:relative;transition:.2s}
  .bar:hover{filter:brightness(1.08)}
  .bar span{position:absolute;top:-20px;left:50%;transform:translateX(-50%);font-size:11px;font-weight:700;color:var(--teal-900)}
  .bar small{position:absolute;bottom:-20px;left:50%;transform:translateX(-50%);font-size:11px;color:var(--muted)}

  .helpdesk-layout{display:grid;grid-template-columns:228px 360px minmax(0,1fr);gap:14px;height:calc(100vh - 210px);min-height:620px}
  .folders,.tickets,.chat-panel{min-height:0;display:flex;flex-direction:column;padding:16px;overflow:hidden}
  .folders h3,.tickets .head h3{font-size:14px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
  .folder{width:100%;display:flex;align-items:center;justify-content:space-between;border:1px solid transparent;background:transparent;border-radius:11px;padding:11px 12px;margin-bottom:4px;text-align:left;color:var(--slate-700);transition:.13s;font-size:14px}
  .folder:hover{background:var(--bg)}
  .folder.active{background:var(--soft);color:var(--teal-900);font-weight:700}
  /* «Всего» — бледное число без плашки; «новые» — розовый кружок-бейдж справа */
  .folder .count{background:transparent;padding:0;font-size:12.5px;color:var(--muted);font-weight:600;min-width:14px;text-align:right}
  .folder.active .count{color:var(--teal-900)}
  .folder.zero .count{opacity:.55}
  .folder .f-counts{display:flex;align-items:center;gap:8px;flex-shrink:0}
  .folder .f-unread{background:var(--rose);color:#fff;border-radius:999px;min-width:20px;height:20px;padding:0 6px;display:inline-flex;align-items:center;justify-content:center;font-size:11.5px;font-weight:700;box-shadow:0 2px 6px rgba(224,85,107,.4)}
  .folder-actions{margin-top:auto;border-top:1px solid var(--line);padding-top:14px}
  .folder-actions .muted{font-size:12px;margin:10px 0 0}
  .folder-del{margin-left:6px;opacity:0;color:var(--muted);font-weight:900}
  .folder:hover .folder-del{opacity:.55}
  .folder-del:hover{opacity:1;color:var(--rose)}

  .tickets .head{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}
  .ticket-list{overflow:auto;display:flex;flex-direction:column;gap:9px;padding-right:4px;flex:1 1 0;min-height:0}
  #foldersList{flex:1 1 0;min-height:0;overflow-y:auto;overflow-x:hidden}
  .ticket{border:1px solid var(--line);border-radius:15px;padding:14px;background:#fff;transition:.13s;cursor:pointer}
  .ticket:hover{border-color:var(--turq);transform:translateY(-1px)}
  .ticket.active{background:var(--soft);border-color:var(--turq)}
  .ticket-title{display:flex;justify-content:space-between;gap:8px;font-weight:800;font-size:14.5px}
  .ticket-title .tt{color:var(--teal-900)}
  .ticket-preview{margin:7px 0;color:#54686B;font-size:13.5px;line-height:1.4}
  .ticket-tags{display:flex;gap:5px;flex-wrap:wrap}
  .ticket-meta{display:flex;justify-content:space-between;margin-top:9px;font-size:12px;color:var(--muted)}

  .chat-head{border-bottom:1px solid var(--line);padding-bottom:14px;margin-bottom:14px}
  .chat-head h3{margin:0;font-size:17px}
  .chat-head .sub{color:var(--muted);font-size:12.5px;margin:3px 0 9px}
  .prechat-box{background:var(--soft);border:1px solid #BDEEEE;border-radius:13px;padding:11px 13px;margin-bottom:12px;font-size:13px}
  .prechat-box b{color:var(--teal-900)}
  .prechat-box .pc-box-head{display:flex;align-items:center;justify-content:space-between;gap:8px}
  .prechat-box .pc-edit{width:26px;height:26px;flex:none}
  .prechat-box .pc-row{display:flex;gap:6px;margin-top:4px}
  .prechat-box .pc-row span:first-child{color:var(--muted);min-width:120px}
  .messages{flex:1;overflow:auto;display:flex;flex-direction:column;gap:13px;padding-right:6px}
  .msg-wrap{display:flex;flex-direction:column;max-width:76%;gap:5px;position:relative}
  .msg-wrap.client{align-self:flex-start}
  .msg-wrap.operator{align-self:flex-end;align-items:flex-end}
  .msg-wrap.internal{align-self:center;max-width:88%}
  .msg{padding:12px 15px;border-radius:16px;line-height:1.5;background:#F1F6F6;font-size:14px;white-space:pre-wrap;word-break:break-word}
  .msg a{color:inherit;text-decoration:underline;font-weight:600;word-break:break-word}
  .rcpt{margin-left:3px;font-weight:800;opacity:.5;letter-spacing:-1px}
  .rcpt.read{opacity:1;color:#1a56db}
  .typing-ind{padding:2px 16px 8px;font-size:12.5px;color:var(--muted);display:flex;align-items:center;gap:8px;flex:none}
  .ti-dots{display:inline-flex;gap:3px}
  .ti-dots i{width:6px;height:6px;border-radius:50%;background:var(--turq);display:inline-block;animation:tiBounce 1.2s infinite}
  .ti-dots i:nth-child(2){animation-delay:.15s}
  .ti-dots i:nth-child(3){animation-delay:.3s}
  @keyframes tiBounce{0%,60%,100%{transform:translateY(0);opacity:.45}30%{transform:translateY(-5px);opacity:1}}
  .client .msg{border-bottom-left-radius:5px}
  .operator .msg{background:var(--turq);color:var(--slate-900);border-bottom-right-radius:5px}
  .internal .msg{background:#FBF0DC;border:1px dashed var(--amber);color:#7A5410}
  .msg.deleted{font-style:italic;color:var(--muted);background:#F6FAFA;border:1px dashed var(--line)}
  .msg small{display:block;margin-top:7px;opacity:.7;font-size:11.5px}
  .msg-actions{position:absolute;top:50%;transform:translateY(-50%);display:flex;gap:6px;white-space:nowrap;opacity:0;pointer-events:none;transition:opacity .12s}
  .msg-wrap.client .msg-actions{left:100%;padding-left:9px}
  .msg-wrap.operator .msg-actions{right:100%;padding-right:9px}
  .msg-wrap.internal .msg-actions{left:100%;padding-left:9px}
  .msg-wrap:hover .msg-actions,.msg-actions:hover{opacity:1;pointer-events:auto}
  @media(hover:none){.msg-actions{position:static;transform:none;opacity:1;pointer-events:auto;margin:0}}
  .media{margin-top:9px;display:flex;align-items:center;gap:10px;background:rgba(255,255,255,.55);border:1px solid rgba(14,58,58,.1);border-radius:11px;padding:9px}
  .operator .media{background:rgba(255,255,255,.4)}
  .media-thumb{width:48px;height:38px;border-radius:8px;background:var(--soft);display:grid;place-items:center;font-size:18px;flex-shrink:0}
  .media b{font-size:13px}.media .muted{font-size:11.5px}

  .composer{border-top:1px solid var(--line);padding-top:14px;margin-top:12px}
  .composer textarea{width:100%;min-height:84px}
  .composer-tabs{display:flex;gap:7px;margin-bottom:9px;flex-wrap:wrap}
  .composer-tabs button{border:1px solid var(--line);background:#fff;border-radius:999px;padding:8px 13px;font-size:13px;color:var(--slate-700)}
  .composer-tabs button:hover{border-color:var(--turq)}
  .composer-tabs button.active{background:var(--slate-900);color:#fff;border-color:var(--slate-900)}
  .editbox{background:#FBF0DC;border:1px solid var(--amber);border-radius:12px;padding:10px 12px;margin-bottom:9px;display:none;font-size:13px;color:#7A5410;align-items:center;justify-content:space-between}

  .table{width:100%;border-collapse:collapse}
  .table th,.table td{padding:13px;border-bottom:1px solid var(--line);text-align:left;font-size:14px}
  .table th{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);background:#F8FBFB}
  .table tr:last-child td{border-bottom:0}
  .form-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}
  .form-grid label{display:flex;flex-direction:column;gap:7px;font-weight:600;font-size:13.5px}
  .full{grid-column:1/-1}
  .code{background:var(--slate-900);color:var(--turq);border-radius:13px;padding:16px;overflow:auto;font-family:Consolas,Monaco,monospace;font-size:13px;line-height:1.6}
  .api-row{display:grid;grid-template-columns:90px 280px 1fr;gap:12px;padding:13px 0;border-bottom:1px solid var(--line);align-items:center}
  .api-row:last-child{border-bottom:0}
  .method{font-weight:800;font-size:12px;padding:4px 9px;border-radius:7px;text-align:center}
  .method.get{background:#E2F6EF;color:#0F7757}.method.post{background:var(--soft);color:var(--teal-900)}
  .api-row code{font-family:Consolas,monospace;font-size:13px;color:var(--slate-900)}

  .pc-field{border:1px solid var(--line);border-radius:14px;padding:14px;margin-bottom:10px;background:#fff;transition:.13s}
  .pc-field:hover{border-color:#BDEEEE}
  .pc-field .pc-head{display:flex;align-items:center;gap:10px}
  .pc-field .drag{color:var(--muted);cursor:grab;font-size:18px;user-select:none}
  .pc-field .pc-grid{display:grid;grid-template-columns:1.4fr 1fr auto;gap:10px;flex:1;align-items:center}
  .pc-field .pc-opts{margin-top:10px;padding-left:28px}
  .pc-sub{font-size:13px;margin:0 0 8px}
  .pc-sub b{font-size:13.5px}
  .wpc-type{border:1px solid #BDEEEE;border-radius:12px;padding:11px 12px;margin-bottom:10px;background:var(--soft)}
  .wpc-type .pc-field{background:#fff}
  .pc-req{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--slate-700);white-space:nowrap}
  .pc-req input{width:18px;height:18px;accent-color:var(--turq)}
  .typebadge{font-size:11px;font-weight:700;padding:3px 8px;border-radius:7px;background:var(--soft);color:var(--teal-900)}

  .widget-demo{position:relative;min-height:560px;background:linear-gradient(135deg,#E9F8F8,#F4F8F8);border-radius:var(--radius);padding:24px;overflow:hidden;border:1px solid var(--line)}
  .widget-window{position:absolute;right:26px;bottom:104px;width:368px;background:#fff;border-radius:20px;box-shadow:0 26px 64px rgba(14,58,58,.22);overflow:hidden;display:flex;flex-direction:column;max-height:460px}
  .widget-window header{background:var(--slate-900);color:#fff;padding:16px 18px;flex-shrink:0}
  .widget-window header b{font-size:15px}
  .widget-window header .status{font-size:12px;color:var(--turq);display:flex;align-items:center;gap:6px;margin-top:3px}
  .dot{width:7px;height:7px;border-radius:50%;background:var(--turq);box-shadow:0 0 0 3px rgba(0,209,210,.25)}
  .widget-body{padding:16px;display:flex;flex-direction:column;gap:11px;background:#F8FBFB;overflow:auto}
  .wf-label{font-size:13px;font-weight:700;color:var(--slate-700);display:flex;gap:5px;margin-bottom:5px}
  .wf-label .req{color:var(--rose)}
  .widget-body input,.widget-body select{width:100%;font-size:14px}
  .wf-err{color:var(--rose);font-size:12px}
  .wf-progress{display:flex;gap:5px;margin-bottom:4px}
  .wf-progress i{flex:1;height:4px;border-radius:3px;background:#DDEAEA}
  .wf-progress i.done{background:var(--turq)}
  .mini-msg{background:#F1F6F6;border-radius:14px;padding:11px 13px;font-size:13.5px;max-width:82%}
  .mini-msg.me{background:var(--turq);color:var(--slate-900);align-self:flex-end}
  .offnote{background:#FBF0DC;border:1px solid var(--amber);color:#7A5410;border-radius:12px;padding:12px;font-size:13px;line-height:1.45}
  .widget-bubble{position:absolute;right:26px;bottom:26px;width:64px;height:64px;border-radius:50%;background:var(--turq);color:var(--slate-900);display:grid;place-items:center;font-size:28px;box-shadow:0 16px 34px rgba(0,209,210,.45)}
  .demo-toggle{position:absolute;left:24px;top:24px;display:flex;gap:8px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:11px;padding:8px 12px;font-size:13px}

  .toast{position:fixed;right:26px;bottom:26px;background:var(--slate-900);color:#fff;border-radius:14px;padding:14px 18px;box-shadow:var(--shadow);z-index:50;font-size:14px;border-left:4px solid var(--turq);max-width:340px}
  .modal-backdrop{position:fixed;inset:0;background:rgba(14,58,58,.4);backdrop-filter:blur(3px);display:none;align-items:center;justify-content:center;z-index:40}
  .modal{width:min(640px,92vw);background:#fff;border-radius:22px;padding:24px;box-shadow:0 34px 90px rgba(0,0,0,.3);max-height:90vh;overflow:auto}
  .modal h3{margin-top:0}
  .modal .opt{width:100%;text-align:left;border:1px solid var(--line);background:#fff;border-radius:12px;padding:13px 15px;margin-bottom:9px;color:var(--slate-700);transition:.13s}
  .modal .opt:hover{border-color:var(--turq);background:var(--soft)}
  .tpl-picker{max-height:52vh;overflow-y:auto;padding-right:2px}
  .tpl-picker .empty{padding:20px;text-align:center}
  .modal-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
  .modal label{display:flex;flex-direction:column;gap:6px;font-weight:600;font-size:13px;margin-bottom:10px}

  @media(max-width:1200px){.helpdesk-layout{grid-template-columns:190px 300px 1fr}.cards{grid-template-columns:repeat(2,1fr)}}
  @media(max-width:980px){
    .app{display:block;height:auto;overflow:visible}
    .main{margin-left:0;width:100%;height:auto}
    #page-body{overflow:visible;display:block}
    /* Сайдбар — выезжающее меню по бургеру */
    .sidebar{position:fixed;inset:0 auto 0 0;width:min(286px,85vw);height:100vh;transform:translateX(-100%);transition:transform .26s ease;z-index:300;overflow-y:auto}
    .sidebar.open{transform:none;box-shadow:0 20px 60px rgba(0,0,0,.45)}
    .side-backdrop{position:fixed;inset:0;background:rgba(8,20,22,.45);z-index:290;opacity:0;pointer-events:none;transition:opacity .26s}
    .side-backdrop.open{opacity:1;pointer-events:auto}
    .nav{display:block}
    .helpdesk-layout{height:auto;grid-template-columns:1fr}.folders,.tickets,.chat-panel{min-height:auto}
    .api-row{grid-template-columns:1fr}.form-grid,.grid2,.modal-grid{grid-template-columns:1fr}.pc-field .pc-grid{grid-template-columns:1fr}
  }
  @media(max-width:600px){
    .main{padding:16px 14px}
    /* Компактная мобильная шапка: слева бургер+компания+поиск, справа колокольчик+аватар */
    .topbar{flex-wrap:wrap;gap:10px;align-items:flex-start;margin-bottom:14px}
    .topbar>.row:first-child{flex:1 1 auto;min-width:0;gap:8px}
    .topbar>.row:last-child{flex:0 0 auto;gap:10px}
    .company-switch{flex:1 1 auto;min-width:0}
    .search{min-width:0;flex-basis:100%;order:5}
    .user b{font-size:13px;line-height:1.05}
    .user .muted{display:none}
    .user{gap:8px}
    .avatar{width:36px;height:36px}
    .bell{width:38px;height:38px;font-size:16px}
    .cards{grid-template-columns:1fr}.msg-wrap{max-width:92%}.widget-window{width:calc(100% - 36px);right:18px}
  }

/* ===== additions for integrated dashboard (login, toast, modal, misc) ===== */
.login-body{display:block;background:linear-gradient(135deg,#0E3A3A,#00D1D2)}
.login-wrap{min-height:100vh;display:grid;place-items:center;padding:20px}
.login-card{background:#fff;border-radius:22px;padding:36px 32px;width:min(380px,92vw);box-shadow:0 30px 80px rgba(14,58,58,.35);text-align:center}
.login-card h1{margin:14px 0 2px;font-size:24px}
.login-card p{margin:0 0 6px}
.login-card .logo.big{width:60px;height:60px;border-radius:16px;font-size:30px;margin:0 auto}
.field{text-align:left;margin:14px 0}
.field label{display:block;font-size:13px;font-weight:600;margin-bottom:6px;color:var(--slate-700)}
.field input,.field textarea{width:100%}
.error{color:var(--rose);font-size:13px;margin-top:10px;min-height:16px}
.link{background:none;border:0;color:var(--turq-700);font-size:13px;margin-top:12px;text-decoration:underline;cursor:pointer}
.close-x{position:absolute;right:16px;top:12px;border:0;background:none;font-size:26px;color:var(--muted);cursor:pointer;line-height:1;padding:0;width:auto;height:auto}
.close-x:hover{color:var(--slate-900)}
.list-item{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 2px;border-bottom:1px solid var(--line)}
.list-item:last-child{border-bottom:0}
.btn.green{background:var(--green);color:#fff}
.btn.green:hover{filter:brightness(1.08)}
.toast.hidden{display:none}
.toast.warn{border-left-color:var(--amber)}
.menu-toggle{display:none}
@media(min-width:981px){.side-backdrop{display:none}}
.sidebar-foot{margin-top:20px}
.section .page-head:first-child{margin-top:0}
@media(max-width:980px){.menu-toggle{display:grid}}

/* ===== Сворачиваемое боковое меню (десктоп) ===== */
.sidebar{transition:width .18s ease,padding .18s ease}
.main{transition:margin-left .18s ease,width .18s ease}
.side-collapse-row{display:flex;justify-content:flex-end;margin-bottom:4px}
.side-collapse{width:28px;height:28px;border-radius:8px;border:0;background:rgba(255,255,255,.07);color:#A7BDBE;cursor:pointer;font-size:15px;line-height:1;display:grid;place-items:center;transition:.15s}
.side-collapse:hover{background:rgba(0,209,210,.18);color:#fff}
@media(max-width:980px){.side-collapse-row{display:none}}
@media(min-width:981px){
  .app.side-collapsed .sidebar{width:74px;padding:20px 12px}
  .app.side-collapsed .main{margin-left:74px;width:calc(100% - 74px)}
  .app.side-collapsed .side-collapse-row{justify-content:center}
  .app.side-collapsed .brand{justify-content:center}
  .app.side-collapsed .brand > div:not(.logo){display:none}
  .app.side-collapsed .nav button{position:relative;justify-content:center;padding:12px 0;gap:0}
  .app.side-collapsed .lbl{display:none}
  .app.side-collapsed .nav-group{height:1px;padding:0;margin:14px 10px;background:rgba(255,255,255,.09);color:transparent;font-size:0;overflow:hidden}
  .app.side-collapsed .nav .badge{position:absolute;top:5px;right:9px;min-width:7px;width:7px;height:7px;padding:0;font-size:0;line-height:0;border-radius:50%;background:var(--turq)}
  .app.side-collapsed .nav button.active .badge{background:var(--slate-900)}
  .app.side-collapsed .sidebar-foot .btn{padding-left:0;padding-right:0}
  .app.side-collapsed .sidebar-foot .btn .ico{font-size:16px}
}

/* ===== Chats: 2 columns, folders as a dropdown ===== */
.helpdesk-layout.two-col{grid-template-columns:280px minmax(0,1fr);gap:14px}
.tickets{padding:13px}
.folder-select{min-width:210px;font-weight:600;color:var(--teal-900)}
/* compact ticket cards */
.tickets .ticket-list{gap:7px}
.tickets .ticket{padding:10px 12px;border-radius:12px}
.tickets .ticket-title{font-size:13px}
.tickets .ticket > div[style*="font-weight:700"]{font-size:12.5px;margin-top:1px!important}
.tickets .ticket-preview{margin:4px 0;font-size:12.5px;line-height:1.35;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}
.tickets .ticket-tags{gap:4px}
.tickets .ticket-tags .pill{padding:3px 8px;font-size:11px}
.tickets .ticket-meta{margin-top:6px;font-size:11px}
@media(max-width:900px){.helpdesk-layout.two-col{grid-template-columns:1fr}}

/* ===== notifications bell ===== */
.bell{position:relative;border:1px solid var(--line);background:#fff;border-radius:12px;width:42px;height:42px;font-size:18px;cursor:pointer;display:grid;place-items:center;transition:.15s;flex-shrink:0}
.bell:hover{border-color:var(--turq);background:var(--soft)}
.bell-badge{position:absolute;top:-6px;right:-6px;background:var(--rose);color:#fff;font-size:11px;font-weight:700;min-width:18px;height:18px;border-radius:999px;display:grid;place-items:center;padding:0 5px;box-shadow:0 2px 6px rgba(224,85,107,.5)}
.notif-panel{position:fixed;top:70px;right:26px;width:326px;max-height:60vh;overflow:auto;background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow);z-index:70;padding:8px;animation:fade .2s ease}
.notif-panel .nh{display:flex;justify-content:space-between;align-items:center;padding:8px 10px 10px}
.notif-panel .nh b{font-size:15px}
.notif-item{padding:10px 12px;border-radius:11px;cursor:pointer;display:flex;flex-direction:column;gap:3px}
.notif-item:hover{background:var(--soft)}
.notif-item b{font-size:13.5px;font-weight:600;color:var(--slate-900)}
.notif-item small{color:var(--muted);font-size:11.5px}
.notif-empty{padding:24px;text-align:center;color:var(--muted);font-size:13px}

/* ===== working hours editor ===== */
.wh-day{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 2px;border-bottom:1px solid var(--line)}
.wh-day:last-child{border-bottom:0}
.wh-on{display:flex;align-items:center;gap:9px;font-size:14px;font-weight:600;color:var(--slate-700);min-width:150px;cursor:pointer}
.wh-on input{width:18px;height:18px;accent-color:var(--turq)}
.wh-times{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:13px}
.wh-times input[type=time]{padding:8px 10px;border:1px solid var(--line);border-radius:10px}
#wh-days.off{opacity:.45;pointer-events:none}
.wh-times input:disabled{opacity:.45;background:#f4f8f8}
#wh-presets .btn{padding:5px 11px}

/* ===== analytics dashboard ===== */
.donut-row{display:flex;align-items:center;gap:26px;padding:10px 0}
.donut-legend{display:flex;flex-direction:column;gap:11px;font-size:14px;font-weight:600;color:var(--slate-700)}
.donut-legend .dotc{display:inline-block;width:11px;height:11px;border-radius:3px;margin-right:9px;vertical-align:middle}
.hbars{display:flex;flex-direction:column;gap:13px;margin-top:6px}
.hbar{display:grid;grid-template-columns:132px 1fr 36px;align-items:center;gap:10px;font-size:13.5px}
.hbar-l{font-weight:600;color:var(--slate-700);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hbar-l.vip{color:var(--rose)}
.hbar-track{height:8px;background:#eef4f4;border-radius:6px;overflow:hidden}
.hbar-track i{display:block;height:100%;border-radius:6px}
.hbar-n{text-align:right;font-weight:700;color:var(--slate-700)}
.comp-row{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:13px 0;border-bottom:1px solid var(--line)}
.comp-row:last-child{border-bottom:0}

/* ===== Chats: 3 columns (вертикальный список папок) ===== */
.helpdesk-layout.three-col{grid-template-columns:200px 300px minmax(0,1fr);grid-template-rows:minmax(0,1fr);gap:14px}
.helpdesk-layout.three-col .folders{padding:13px}
.helpdesk-layout.three-col .folders h3{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:0 0 8px}
.helpdesk-layout.three-col .folder{font-size:14px}
@media(max-width:1100px){.helpdesk-layout.three-col{grid-template-columns:172px 260px minmax(0,1fr)}}
@media(max-width:900px){.helpdesk-layout.three-col{grid-template-columns:1fr}}
/* колонка папок: заголовок + кнопка сворачивания */
.folders-head{display:flex;align-items:center;justify-content:space-between;gap:6px;margin-bottom:8px}
.folders-head h3{margin:0}
.fold-toggle{width:26px;height:26px;font-size:15px;flex-shrink:0;line-height:1}
.folder .f-ico{display:inline-block;width:16px;text-align:center}
/* свёрнутая колонка — только значки */
.helpdesk-layout.three-col.fold-collapsed{grid-template-columns:54px 300px minmax(0,1fr)}
.fold-collapsed .folders{padding:10px 6px}
.fold-collapsed .folders-head{justify-content:center}
.fold-collapsed .folders-head h3{display:none}
.fold-collapsed .folder{justify-content:center;padding:9px 0;position:relative}
.fold-collapsed .folder .f-name{display:none}
.fold-collapsed .folder .count{position:absolute;top:-2px;right:2px;font-size:9.5px;min-width:14px;line-height:15px;color:var(--muted);text-align:right}
/* Свёрнутые папки: место под один бейдж — есть новые → розовый кружок и прячем «всего»; иначе бледное число */
.fold-collapsed .folder .f-unread{position:absolute;top:-4px;right:0;min-width:16px;height:16px;padding:0 4px;font-size:9.5px;box-shadow:none}
.fold-collapsed .folder.has-unread .count{display:none}
.fold-collapsed .fa-txt{display:none}
.fold-collapsed .folder-actions .btn{padding-left:0;padding-right:0}
@media(max-width:1100px){.helpdesk-layout.three-col.fold-collapsed{grid-template-columns:54px 260px minmax(0,1fr)}}
@media(max-width:900px){.helpdesk-layout.three-col.fold-collapsed{grid-template-columns:1fr}}
/* индикатор непрочитанного в карточке обращения */
.ticket.unread{box-shadow:inset 3px 0 0 var(--turq)}
.unread-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--turq);box-shadow:0 0 0 3px rgba(0,209,210,.22);margin-right:7px;vertical-align:middle}
.ticket-preview.unread-preview{font-weight:600;color:var(--slate-900)}

/* ===== узкий экран: список выезжает поверх, чат на всю ширину ===== */
/* ===== Компактная панель «Чаты»: заголовок + фильтры в один ряд ===== */
.chat-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin:0 0 12px}
.chat-toolbar h1{margin:0;font-size:clamp(19px,1.55vw,24px);line-height:1.1}
.chat-tools{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.chat-tools .sel-small{padding:6px 9px;font-size:12.5px;min-width:92px;height:auto}
.chat-tools .btn.small{padding:6px 11px;font-size:12.5px}
.period-wrap{position:relative}
#period-btn.active{border-color:var(--turq);color:var(--teal-900)}
.period-pop{position:absolute;top:calc(100% + 6px);left:0;z-index:50;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 16px 40px rgba(15,40,45,.16);padding:12px;width:232px;display:flex;flex-direction:column;gap:8px}
.period-presets{display:flex;gap:6px}
.period-presets button{flex:1;border:1px solid var(--line);background:var(--soft);border-radius:9px;padding:6px 4px;font-size:12px;cursor:pointer;color:var(--teal-900);transition:.13s}
.period-presets button:hover{background:var(--turq);color:#fff;border-color:transparent}
.period-fld{display:flex;justify-content:space-between;align-items:center;gap:8px;font-size:12.5px;color:var(--muted)}
.period-fld input{padding:6px 8px;font-size:12.5px}
.period-actions{display:flex;justify-content:space-between;gap:8px;margin-top:2px}
/* Фильтры чатов — кнопка в шапке рядом с колокольчиком + выпадающий попап */
.chat-topbar-tools{display:flex;align-items:center;gap:8px}
.filter-wrap{position:relative}
.filter-btn{position:relative}
.filter-btn.active{border-color:var(--turq);color:var(--turq-700)}
.filter-dot{position:absolute;top:-4px;right:-4px;width:9px;height:9px;border-radius:50%;background:var(--rose);box-shadow:0 0 0 2px var(--panel)}
.filter-pop{position:absolute;top:calc(100% + 8px);right:0;z-index:60;background:var(--panel);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);padding:13px;width:262px;max-width:calc(100vw - 32px);display:flex;flex-direction:column;gap:13px;animation:fade .18s ease}
.filter-pop .fp-row{display:flex;justify-content:space-between;align-items:center}
.filter-pop .fp-row b{font-size:14px}
.fp-sec{display:flex;flex-direction:column;gap:7px}
.fp-lbl{font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--muted)}
.filter-pop .sel-small{width:100%;padding:8px 10px;font-size:13px;min-width:0;height:auto}

/* ===== Роль «Наблюдатель»: скрываем контролы изменения в Настройках ===== */
.app.role-observer #set-tpl .field,
.app.role-observer #set-folders .row,
.app.role-observer #set-tags #nt-name,
.app.role-observer #set-tags #nt-color,
.app.role-observer #set-tags #nt-add,
.app.role-observer #set-tpl [data-edit],.app.role-observer #set-tpl [data-id],
.app.role-observer #set-folders [data-edit],.app.role-observer #set-folders [data-id],
.app.role-observer #set-tags .x{display:none!important}

/* Чипы папок для мобильной версии */
.fchip{flex:0 0 auto;display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:#fff;border-radius:999px;padding:7px 13px;font-size:13px;font-weight:600;color:var(--slate-700);white-space:nowrap;cursor:pointer;transition:.13s}
.fchip .fc-ico{opacity:.85}
.fchip .fc-n{background:var(--soft);color:var(--teal-900);border-radius:999px;padding:1px 7px;font-size:11px;font-weight:700}
.fchip .fc-unread{background:var(--rose);color:#fff;border-radius:999px;padding:1px 7px;font-size:11px;font-weight:700;margin-left:5px}
.fchip.active{background:var(--turq);border-color:transparent;color:var(--slate-900)}
.fchip.active .fc-n{background:rgba(7,42,43,.16);color:var(--slate-900)}
@media(min-width:1025px){.folder-chips{display:none}}
@media(max-width:1024px){
  .folder-chips{display:flex;gap:7px;overflow-x:auto;padding:0 0 12px;-webkit-overflow-scrolling:touch;scrollbar-width:none}
  .folder-chips::-webkit-scrollbar{display:none}
}
/* Клиент в шапке чата (кликабельный) + онлайн-статус */
.client-chip{display:inline-flex;align-items:center;gap:8px;border:1px solid var(--line);background:#fff;border-radius:999px;padding:4px 12px 4px 4px;margin:6px 0 4px;cursor:pointer;transition:.13s;max-width:100%}
.client-chip:hover{border-color:var(--turq);background:var(--soft)}
.client-chip .cc-ava{width:26px;height:26px;border-radius:50%;background:var(--turq);color:var(--slate-900);display:grid;place-items:center;font-weight:800;font-size:12px;flex:none}
.client-chip .cc-name{font-weight:700;font-size:13.5px;color:var(--slate-900);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cc-status{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;color:var(--muted);flex:none}
.cc-status.on{color:var(--green)}
.cc-dot{width:8px;height:8px;border-radius:50%;background:#c2ccce}
.cc-status.on .cc-dot{background:var(--green);box-shadow:0 0 0 3px rgba(31,174,138,.2)}
/* Модалка профиля посетителя */
.vp-head{display:flex;align-items:center;gap:14px;margin-bottom:18px}
.vp-ava{width:52px;height:52px;border-radius:50%;background:var(--turq);color:var(--slate-900);display:grid;place-items:center;font-weight:800;font-size:20px;flex:none}
.vp-name{font-weight:800;font-size:20px;line-height:1.1}
.vp-status{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:600;color:var(--muted);margin-top:4px}
.vp-status.on{color:var(--green)}
.vp-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:18px}
.vp-cell{background:var(--soft);border-radius:12px;padding:10px 13px}
.vp-cell span{display:block;font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;margin-bottom:3px}
.vp-cell b{font-size:14px}
.vp-h{font-size:14px;margin:16px 0 9px}
.vp-pre .vp-row{display:flex;justify-content:space-between;gap:12px;padding:7px 0;border-bottom:1px solid var(--line);font-size:13.5px}
.vp-pre .vp-row:last-child{border-bottom:0}
.vp-pre .k{color:var(--muted)}.vp-pre .v{font-weight:600;text-align:right;word-break:break-word}
.vp-hist{display:flex;flex-direction:column;gap:6px;max-height:34vh;overflow-y:auto}
.vp-tk{display:flex;align-items:center;gap:8px;flex-wrap:wrap;text-align:left;border:1px solid var(--line);background:#fff;border-radius:10px;padding:9px 12px;cursor:pointer;font-size:13px;transition:.13s}
.vp-tk:hover{border-color:var(--turq);background:var(--soft)}
@media(max-width:600px){.vp-grid{grid-template-columns:1fr}}

.list-wrap{display:contents}
.list-toggle{display:none}
.list-backdrop{display:none}
@media(max-width:1024px){
  .helpdesk-layout.three-col,.helpdesk-layout.three-col.fold-collapsed{grid-template-columns:minmax(0,1fr);grid-template-rows:none;height:auto;min-height:0;flex:none}
  .list-toggle{display:inline-flex}
  .list-wrap{display:flex;flex-direction:column;gap:12px;position:fixed;top:0;left:0;bottom:0;width:min(380px,88vw);transform:translateX(-100%);transition:transform .26s ease;z-index:210;background:var(--bg);box-shadow:0 0 44px rgba(0,0,0,.28);overflow:auto;padding:14px}
  .list-wrap.open{transform:none}
  .list-wrap .tickets{flex:1;min-height:320px}
  .list-wrap .folder{justify-content:space-between!important;padding:11px 12px!important}
  .list-wrap .folder .f-name{display:inline!important}
  .list-wrap .folder .count{position:static!important}
  .list-wrap .folders-head{justify-content:space-between!important}
  .list-wrap .folders-head h3{display:block!important}
  .list-wrap .fa-txt{display:inline!important}
  .list-backdrop{display:block;position:fixed;inset:0;background:rgba(7,42,43,.42);z-index:205;opacity:0;pointer-events:none;transition:opacity .26s}
  .list-backdrop.open{opacity:1;pointer-events:auto}
  .chat-panel{min-height:calc(100vh - 240px)}
}

/* ===== область чата: «первичные вопросы» + сообщения прокручиваются вместе, сообщениям — максимум места ===== */
.chat-scroll{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;padding-right:4px;margin-top:2px}
.chat-scroll .messages{flex:0 0 auto;overflow:visible;min-height:0;padding-right:0}
/* Правая колонка шапки чата: кнопки + «закреп» первичных вопросов (виден при прокрутке ленты) */
.ch-right{display:flex;flex-direction:column;align-items:flex-end;gap:10px;min-width:0}
.pc-pinned{display:flex;flex-wrap:wrap;gap:4px 16px;margin-top:10px;padding:8px 13px;background:var(--soft);border:1px solid #BDEEEE;border-radius:11px;animation:fade .18s ease}
.pc-pinned .pcp-item{font-size:12.5px;color:var(--teal-900);white-space:nowrap;line-height:1.35}
.pc-pinned .pcp-item i{color:var(--muted);font-style:normal}
.pc-pinned .pcp-item b{font-weight:700}
@media(max-width:900px){.pc-pinned{justify-content:flex-start;max-width:100%}.ch-right{align-items:stretch}}
/* больше вертикального места ленте сообщений: выше рабочая область, компактнее шапка/ввод/первичные вопросы */
.helpdesk-layout.three-col{min-height:0;height:auto;overflow:hidden}
.chat-panel .chat-head{padding-bottom:10px;margin-bottom:10px}
.chat-panel .prechat-box{padding:9px 12px;margin-bottom:10px}
.chat-panel .composer{padding-top:10px;margin-top:8px}
.chat-panel .composer textarea{min-height:52px}
.chat-panel .composer-tabs{margin-bottom:8px}
/* поле ввода и «Отправить» в один ряд */
.composer-send{display:flex;gap:8px;align-items:flex-end;margin-top:8px}
.composer-send textarea{flex:1;margin:0}
.composer-send .btn{flex-shrink:0}
/* Табы страницы настроек */
.set-tabs{display:flex;gap:8px;margin-bottom:18px;flex-wrap:wrap}
.set-tabs button{border:1px solid var(--line);background:var(--panel);color:var(--slate-700);border-radius:999px;padding:9px 18px;font-size:14px;font-weight:600;cursor:pointer;transition:.13s}
.set-tabs button:hover{border-color:var(--turq)}
.set-tabs button.active{background:var(--slate-900);color:#fff;border-color:var(--slate-900)}
/* Карточка «Telegram-уведомления» в настройках */
.tg-head{display:flex;gap:12px;align-items:flex-start}
.tg-ic{flex:0 0 auto;width:38px;height:38px;border-radius:11px;background:var(--soft);display:flex;align-items:center;justify-content:center;font-size:19px}
.tg-linked{display:flex;align-items:center;gap:10px}
.tg-steps{display:flex;flex-direction:column;gap:14px}
.tg-step{display:flex;gap:11px;align-items:flex-start;font-size:13.5px;line-height:1.4}
.tg-step-b{display:flex;flex-direction:column;align-items:flex-start}
.tg-num{flex:0 0 auto;width:22px;height:22px;border-radius:50%;background:var(--turq);color:#fff;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700}
/* Черновики вложений (Ctrl+V / 📎) — предпросмотр до отправки */
.composer-attach{display:flex;flex-wrap:wrap;gap:8px;margin-top:9px}
.composer-attach .pa-item{position:relative;width:64px;height:64px;border-radius:10px;overflow:hidden;border:1px solid var(--line);background:var(--soft);flex:none}
.composer-attach .pa-item img{width:100%;height:100%;object-fit:cover;display:block}
.composer-attach .pa-file{display:flex;align-items:center;justify-content:center;width:100%;height:100%;font-size:24px}
.composer-attach .pa-del{position:absolute;top:3px;right:3px;width:19px;height:19px;border-radius:50%;border:0;background:rgba(11,28,30,.72);color:#fff;font-size:11px;line-height:1;cursor:pointer;display:flex;align-items:center;justify-content:center;padding:0}
.composer-attach .pa-del:hover{background:var(--rose)}
/* Цитирование сообщений (ответ на конкретное) */
.msg-quote{border-left:3px solid rgba(0,0,0,.22);background:rgba(0,0,0,.045);padding:4px 9px;margin-bottom:7px;border-radius:5px;font-size:12.5px;line-height:1.35;cursor:pointer;max-height:3.4em;overflow:hidden;white-space:pre-wrap;word-break:break-word}
.msg-quote .mq-who{display:block;font-weight:700;font-size:11px}
.operator .msg-quote{border-left-color:rgba(255,255,255,.55);background:rgba(255,255,255,.16)}
.replybox{align-items:center;gap:10px;background:var(--soft);border-left:3px solid var(--turq);border-radius:8px;padding:7px 10px;margin-bottom:8px}
.replybox .rb-body{flex:1;min-width:0;font-size:12.5px;display:flex;flex-direction:column;overflow:hidden}
.replybox .rb-body b{font-size:11px;color:var(--teal-900)}
.replybox .rb-body span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted)}
.msg-wrap.flash .msg{animation:flashmsg 1.3s ease}
@keyframes flashmsg{0%,100%{box-shadow:none}25%{box-shadow:0 0 0 3px var(--turq)}}

/* компактная шапка тикета: без дублирующей пилюли статуса, теги тонкой строкой, контролы переносятся и уже */
.chat-panel .chat-head{padding-bottom:8px;margin-bottom:8px}
.chat-head h3{margin:0;line-height:1.2}
.chat-head .sub{margin:3px 0 0}
.ch-tags{display:flex;flex-wrap:wrap;gap:5px;margin-top:7px}
.ch-actions{flex-wrap:wrap;justify-content:flex-end;gap:7px}
.ch-move{padding:7px 11px;min-width:120px;max-width:180px;font-size:clamp(12.5px,0.95vw,13.5px)}

/* ===== Карточки обращений: личность клиента, кто писал последним, «ждёт ответа», компактный аватар ===== */
.tickets .ticket-name{font-weight:800;font-size:clamp(12.5px,0.95vw,13.5px);color:var(--slate-900,#0f172a);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tickets .ticket-name .ticket-widget{font-weight:600;color:var(--muted);font-size:.85em}
.tickets .who-pref{font-weight:700;color:var(--teal-900,#0f766e)}
.tickets .ticket-foot{display:flex;align-items:center;justify-content:flex-end;margin-top:8px;min-height:22px}
.tickets .ticket-foot .muted{font-size:11px}
.ava-mini{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:50%;background:var(--soft);color:var(--teal-900,#0f766e);font-size:10.5px;font-weight:800;border:1px solid var(--line)}
.pill.wait{background:#fff4e5;color:#c47a12;font-weight:700}

/* ===== Свёрнутый рейл папок: различимые иконки, приглушение пустых ===== */
.folder.zero{opacity:.5}
.folder.zero.active{opacity:1}
.helpdesk-layout.three-col .folder .f-ico{font-weight:800}

/* ===== Медиа в переписке: миниатюра + лайтбокс ===== */
.media-photo{margin:8px 0 2px;max-width:260px}
.media-photo img,.media-photo video{display:block;max-width:100%;max-height:220px;width:auto;border-radius:12px;border:1px solid var(--line);background:#f1f5f9}
.media-photo img{cursor:zoom-in}
.media-photo figcaption{display:flex;gap:8px;justify-content:space-between;align-items:center;margin-top:4px;font-size:11.5px}
.media-photo figcaption .fn{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:170px;color:var(--muted)}
.media-photo.broken img{display:none}
.media-photo.broken::before{content:'🖼 не удалось загрузить изображение';display:block;padding:16px;border:1px dashed var(--line);border-radius:12px;color:var(--muted);font-size:12px}
.lightbox{position:fixed;inset:0;background:rgba(8,20,22,.82);display:flex;align-items:center;justify-content:center;z-index:9999;cursor:zoom-out;padding:24px}
.lightbox img{max-width:94vw;max-height:92vh;border-radius:10px;box-shadow:0 20px 60px rgba(0,0,0,.5)}
.lb-close{position:fixed;top:18px;right:22px;width:40px;height:40px;border-radius:50%;border:none;background:rgba(255,255,255,.16);color:#fff;font-size:18px;cursor:pointer}
.lb-close:hover{background:rgba(255,255,255,.3)}

/* ===== Резиновая (fluid) типографика: шрифты/кнопки плавно ужимаются на узких экранах, не ниже читаемого. max = текущий размер → широкие экраны не меняются ===== */
.page-head h1{font-size:clamp(19px,1.55vw,24px)}
.page-head p{font-size:clamp(13px,1vw,14px)}
.card h3{font-size:clamp(14px,1.1vw,16px)}
.stat .metric{font-size:clamp(25px,2.4vw,34px)}
.brand b{font-size:clamp(15px,1.2vw,17px)}
.sidebar .nav button{font-size:clamp(13px,1vw,14.5px)}
.topbar .search,.company-switch{font-size:clamp(13px,1vw,15px)}
.user b{font-size:clamp(13px,1vw,14px)}
.btn{font-size:clamp(13.5px,1vw,15.5px);padding:clamp(9px,0.85vw,11px) clamp(13px,1.15vw,15px)}
.btn.small{font-size:clamp(12px,0.9vw,12.5px)}
.icon-btn{width:clamp(30px,2.5vw,34px);height:clamp(30px,2.5vw,34px)}
.avatar{width:clamp(36px,2.9vw,42px);height:clamp(36px,2.9vw,42px);font-size:clamp(14px,1.1vw,16px)}
.tickets .ticket-title{font-size:clamp(12px,0.9vw,13px)}
.tickets .ticket-preview{font-size:clamp(11.5px,0.9vw,12.5px)}
.chat-head h3{font-size:clamp(15px,1.3vw,17px)}
.chat-head .sub{font-size:clamp(11.5px,0.9vw,12.5px)}
.msg{font-size:clamp(12.5px,1vw,14px)}
.composer textarea{font-size:clamp(13px,1vw,14px)}
.composer-tabs button{font-size:clamp(12px,0.9vw,13px)}
.pill{font-size:clamp(10.5px,0.85vw,12px)}
.table th,.table td{font-size:clamp(12px,0.95vw,14px)}
.helpdesk-layout.three-col .folder{font-size:clamp(13px,1vw,14px)}
.prechat-box{font-size:clamp(12px,0.95vw,13px)}
.section .page-head{margin-bottom:12px}

/* Компактная шапка чата на невысоких экранах (ноутбуки ~768–864px) — экономим высоту под ленту */
@media(max-height:860px){
  .chat-panel .chat-head{padding-bottom:6px;margin-bottom:6px}
  .chat-head h3{font-size:14.5px}
  .client-chip{margin:2px 0;padding:2px 10px 2px 3px}
  .client-chip .cc-ava{width:22px;height:22px;font-size:11px}
  .client-chip .cc-name{font-size:13px}
  .chat-head .sub{margin:1px 0 0;font-size:11.5px}
  .ch-tags{margin-top:4px}
  .ch-right{gap:6px}
  .ch-actions{gap:6px}
  .ch-actions .btn.small{padding:6px 10px;font-size:12.5px}
  .ch-move{padding:6px 9px;min-width:104px}
  .pc-pinned{padding:6px 11px;gap:2px 12px}
  .pc-pinned .pcp-item{font-size:11.5px;line-height:1.3}
  .chat-panel .prechat-box{padding:7px 11px;margin-bottom:7px;font-size:12px}
  .messages{gap:10px}
}